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See What Our Customers Have to Say -
158 Reviews

Cody Griffiths
The team from Bates Heating and Air displayed remarkable expertise during our AC installation. The system works flawlessly, and I couldn't be more pleased.
Rob Hill
I highly recommend Bates Heating and Air for AC installation needs. Their knowledgeable staff guided me through the selection process, and the installation was completed with utmost precision.
Jared Cruz
After a smooth AC installation by Bates Heating and Air, our home is now incredibly comfortable even during the hottest days. I'm grateful for their exceptional service and support throughout the process
Bob Baxter
Exceptional service from Bates Heating and Air when we needed urgent AC repair. The technician arrived promptly, identified the problem, and had our system up and running in no time.
Jackie Gatewood
Would not consider calling anyone other than Bates Hvac for A C repair. Last summer and during this long heatwave, they have saved the day. Other companies in the area do not work on or have coolant for a 20 yr old unit. Bates took the time and patience to find a solution, while handling situation affordably. When I do replace current system, they are my go to team. Their quote for a new unit was better than other two I received for a 5 ton Carrier or Trane.
Heath Holmes
Amy Campbell
When our AC broke down during a heatwave, Bates Heating and Air came to the rescue. Their efficient repair service restored comfort to our home in no time.
Ben Erickson
Choosing Bates Heating and Air for our AC repair needs was a wise decision. Their friendly staff and timely service made the whole process stress-free and enjoyable.
Jason Foster
I was impressed with Bates Heating and Air's professionalism and expertise during our recent AC repair. They went above and beyond to ensure our cooling system was back in top shape.
Steve Shaw
Bates Heating and Air's AC installation service exceeded my expectations. From their prompt response to the impeccable installation, I couldn't be happier with the outcome!
Located in Granbury
The temp outside was 110 deg and my AC completely quit working. I called Mr. Bates after hours at 6 pm Wednesday. He answered the phone himself and promptly came out the next morning, arriving around 9 a.m. The old AC was locked up and had to be replaced, so after 30 minutes to confirm parts, he gave me a price. He did the complete replacement within the 2 day window as promised. This kind of customer service is unheard of in Granbury. I've dealt with losers here for over 30 years, so I know.Bates AC has a great business ethic. They are reliable, courteous and much less expensive than other AC places. The techs know their trade and do a terrific job, even in this horrendous Texas heat. I'm impressed.Using any other AC company will be short changing yourself. It's Bates AC/Heat for me from now on. They're the best!
Edward Kay
The repair guys from Bates Heating and Air were courteous and efficient during my AC installation. They took the time to explain everything and left my home spotless.
Peter Klein
I'm grateful to Bates Heating and Air for their prompt response to my AC repair request. They diagnosed the issue accurately and had my AC up and running in no time.
Joseph Morales
I had an excellent experience with Bates Heating and Air for my AC installation. They provided clear explanations, competitive pricing, and expert installation.
Margaret Monroe
Bates Heating and Air's AC replacement service exceeded my expectations. The techs were skilled, friendly, and completed the job on schedule.
Crystal Sherry
I am a property manager in Granbury and have 16 units David at Bates is my go to guy he's always available and great pricing. Wouldn't use anyone else. Even saved me on having to do a replacement after one company told me we needed to replace a unit. Called Bates for a second opinion and he figured out the issue saved us thousands.
Erin Jones
1000% recommend.... Texas heat is no joke BUT Bates Heating and Air doesn't mess around either. They showed up same day, repaired my AC and the cost was within budget. Extremely grateful I found Dave. Thank you so much!!!
Stefanie Derrick
I used this company in 2022 for an indoor/outdoor, new installation. They kept me informed throughout the whole process. Yesterday my ac quit working. They cane out this morning and had it going in less than an hour. I for sure recommend this company. Great people!!
Amber Anderson
They were great . Called at 8am and he was here by 9:15am .
Auctioneer Jeremy Clark
A/C went out in the middle of the night on Friday night. At 8:00am on Saturday morning Mr. Bates not only answered the phone but was out repairing it before noon. Great work and very responsive. Excellent company.
Donna Dixon
Ty LeBlanc
These guys are legit ninja warriors when it comes to the HVAC game! Timely, knowledgeable and they have very reasonable/ fair pricing. I have multiple Airbnb properties and these guys are my number one go to for Hood county, hands-down. New construction and older properties, Troubleshooting and ventilation specialists and humidity experts.
Isaac Gordon
This was a great experience and I will definitely be using them again. Nate’s was on time and professional take care of you quickly.
Viren Patel
Dave and his team installed 2 new systems and repaired 2 other systems for our hotel. They were great to work with and very knowledgeable. Before recommending to replace our system they thoroughly tested them and explained the issues and cost of repair versus replacing. I have used them multiple time and very happy.
Fred Straughn
David was great. Fair price and great customer service.
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