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See What Our Customers Have to Say -
125 Reviews

Pat Staudt
I was referred to Bates by a neighbor and read the excellent reviews. I had a major component go down going into the long holiday weekend and I was very impressed with how quickly David responded and got Gene on the job. Thank God the motor was in stock in Ft Worth. 4 hours later we were up and running again- exceeded our expectations.
Joseph Smiskol
These guys are the best, most honest and fairest price around. Definitely will use them again if I have any issues with my HVAC going forward.
Dave Cole
Sue Kirkelie
Very good
Vicki Wright
Located in Granbury
We called Bates after we had one of the better known companies give us an evaluation on our air conditioning system. The first company left us with no air conditioning and told us to wait for their quote. David came and got our system going until he could get a new system for us. He had the new system in and installed in less than a week. He also followed up a few days later to make sure we were happy with everything.
Brad Hoggatt
Bates Heating and Air installed a new system and we couldn't be happier. David (owner) made several recommendations that were not even mentioned by two other companies. Now the entire house heats and cools comfortably, including an upstairs room that would never completely cool down in warm weather. The installation crew was professional, friendly and sensitive to us being inconvenienced during installation. I highly recommend Bates Heating and Air for any of your heating and A/C needs.
Located in Weatherford
David was fast to respond when my heater went out, he was able to diagnose the problem quickly and give me the options for repairing a 15 year old unit or replacing it. No hard sale to upgrade to a new unit , but laid out the options for me me to choose. Fast, friendly, dependable service.
Jessie Clayton
Heidi Lentz
Bates installed a new furnace for us this fall. They went above and beyond to do the job right. Knowing we sometimes have water problems in the basement, they put the unit up on blocks, which is exactly what we wanted. Thanks, Matt for coming out to do the quote and following up on the project, and thanks Tom and Larry for working hard to get the old furnace out and the new one in and running! Great company and people! - Daniel & Heidi
Tasha R.
David was great, responsive and reasonable. I researched multiple companies and on Google he had over 50 positive reviews and more than that on his website!...
Stan Moore
Located in Granbury
I sent pictures of the model and fan motor at their request. Technician arrived with the correct fan motor and we had air conditioning. I had the condenser fan motor go out yesterday evening. Bates Heating and Air was able to come out this morning, and replace it. Friendly and responsible.
Service: Condenser fan motor on Ais Conditioner
Garrett Womersley
Great experience with David! Very professional, honest & very fair in pricing. My bill was a lot lower than anticipated, so very grateful! And took care of us on a Saturday, no problem... Thank you so very much for your diligence in getting our A/C repaired in this horrible heat!
Rick & Lauren Messina
Quick and very friendly! Definitely recommend!
Arian Aranda
Ember Pine
Not only did they repair my ac, they gave me tips for up keep! Polite, fast and got the job done
Denise Fisher
I called David Bates yesterday evening because my air went out. He came right out the next morning and fixed my air. Being July I really appreciated it. He was fair and super nice to work with. A+ service.
Maribeth Kramer
Located in Granbury
Fantastic service, quick, price right & honest
Service: Service on hvac system
Linda Brandt
Located in Granbury
A storm knocked out my air. I called this company and the owner said all his techs were out. I explained I was pretty desperate since I am 76 and have a heart condition. He came out himself within 45 minutes and diagnosed that it had been hit by lightening and needed a new compressor. Since it would be an insurance claim and would take time for an adjuster to come our to verify and do paper work and a check, he left and came back an hour later with a temporary window unit to put in a window. He saved me from having to go to a motel or leave my house. He was just super nice and a great person to deal with. His estimate was correct according to the adjuster and his price very reasonable for the repair. I would trust this man like I would my own father. He really cares about his customers. I will always use him in the future. I would give him a ten.
Service: Diagnosis and repair estimate
Phillip Carroll
I highly recommend this company. David is professional and a great guy. They were quick and got the job done right. I can’t say enough positive remark’s about this company. Give them a shot, you won’t be disappointed.
Janice Robertson
Was awesome! Very nice and very quick service!
Jamieson Laspada
Great guys and family owned !!
Wade Lynch
Located in Granbury
Our air conditioner stopped working on 4th of July and Bates came out and fixed even on the holiday. Amazing service and great people. We had used a different company the day before and it obviously wasn’t fixed. The prices are great. Thank you so much for getting our family out of a bind. Will definitely bring using them all the time now!!
Service: Air conditioner
John Weldon
David, did a phenomenal job of getting to me quick. My AC fan was going out and making a loud noise. He was very quick to fix it and ordered the original parts, to ensure the best quailty. Will be using David, for any of my AC repairs in the future, for sure.
Melissa Garcia
Located in Granbury
I am so satisfied with the honesty and fairness of this company. I would highly recommend them. When others wanted to sell me a whole new system for the commission, Bates replaces the fan motor and all is working again. This customer is spreading the word. Thank you Mr. Bates.
Service: New fan motor
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