
Reviews

At Bates Heating and Air we strive for 100% satisfaction in everything we do. We value your opinion and invite you to tell us and others about your experience with us. Please take a few moments to tell us what you think by leaving us a review here on our website or on any of these popular review sites.
Read what other customers have said about us.
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See What Our Customers Have to Say - 124 Reviews

William Wolfe
05/14/2022
05/14/2022
Bates heating and air came out to replace one of my HVAC units it was a tough one to replace going through what I would consider a mouse hole in the ceiling they had to take the complete unit apart to get it up in the hole and put it back together once up in the attic. They did it without complaining and did a professional job there was a slight hiccup after the install so I called David Bates the owner and spoke with him and at 8am the next morning his service technician was out to take care of the problems and he was right behind him 30 minutes later to make sure everything was done right. The problem was so minor that I normally wouldn’t mention it but it was just the fact that he was out so quick and so concerned it made me want to relay this quality to all those who are considering using him if he doesn’t do it right or if there is a hiccup he takes care of it and makes it perfect without delay . I just want to thank David and all of his crew for doing a professional and awesome job
Thank you!!
Bill Wolfe

Marinda Williams
01/11/2022
01/11/2022
We have had an all around wonderful experience with Bates Heating and Air! David quoted us a fair price -way less than many competitors in town! We got multiple quotes from other places and at Bates the service we received was unmatched. Jason installed our unit and was thorough, professional, kind and an expert. We hope we don't have to replace our AC again but we will definitely be using Bates for any other services we will ever need!

Edith Nebril
09/15/2021
09/15/2021
Dave a very nice and friendly guy. He gave me a very good price when I was desperate with my HVAC, just got back home after away for 5 months and the the house was 95 degrees, It was fix by another company but they don't even offer me some options when when i needed it. Got a chance to met his lovely wife and cute son. Anyway, Many Thanks.

Pat Staudt
07/12/2021
07/12/2021
I was referred to Bates by a neighbor and read the excellent reviews. I had a major component go down going into the long holiday weekend and I was very impressed with how quickly David responded and got Gene on the job. Thank God the motor was in stock in Ft Worth. 4 hours later we were up and running again- exceeded our expectations.

Vicki Wright
06/08/2021
Located in Granbury
06/08/2021
Located in Granbury
We called Bates after we had one of the better known companies give us an evaluation on our air conditioning system. The first company left us with no air conditioning and told us to wait for their quote. David came and got our system going until he could get a new system for us. He had the new system in and installed in less than a week. He also followed up a few days later to make sure we were happy with everything.

Richsand1000
04/16/2021
04/16/2021
Bates Heating and Air installed a new system and we couldn't be happier. David (owner) made several recommendations that were not even mentioned by two other companies. Now the entire house heats and cools comfortably, including an upstairs room that would never completely cool down in warm weather. The installation crew was professional, friendly and sensitive to us being inconvenienced during installation. I highly recommend Bates Heating and Air for any of your heating and A/C needs.

Billy
03/01/2021
Located in Weatherford
03/01/2021
Located in Weatherford
David was fast to respond when my heater went out, he was able to diagnose the problem quickly and give me the options for repairing a 15 year old unit or replacing it. No hard sale to upgrade to a new unit , but laid out the options for me me to choose. Fast, friendly, dependable service.

Stan Moore
09/15/2020
Located in Granbury
09/15/2020
Located in Granbury
I sent pictures of the model and fan motor at their request. Technician arrived with the correct fan motor and we had air conditioning. I had the condenser fan motor go out yesterday evening. Bates Heating and Air was able to come out this morning, and replace it. Friendly and responsible.
Service: Condenser fan motor on Ais Conditioner

Garrett Womersley
08/15/2020
08/15/2020
Great experience with David! Very professional, honest & very fair in pricing. My bill was a lot lower than anticipated, so very grateful! And took care of us on a Saturday, no problem... Thank you so very much for your diligence in getting our A/C repaired in this horrible heat!
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