Reviews

My name is Cindy Dennis .These guys literally saved my life. I had a new air conditioner put in and it was not working right. The man that put it in kept putting me off telling me it was just the humidity outside that was the problem. I called Bates and they immediately came out because they knew I was worried. Donny found all the problems and fixed it and there was a lot. If I had turned on the heater my house would have filled up with carbon monoxide. My puppy and I would have died. Thank you David and Donny for being such honest, caring, and knowledgeable men. These guys are licensed and know what they are doing! Please don't believe someone just because they say they are licensed.

They just finished replacing my air handler. Highly professional workmanship, fair price and would highly recommend!

Donny and his associate installed the outside unit with patience and did a great job. They had to lift a 4 ton unit over a 4foot wall and did not scratch a thing. Unit works great, and they will install another complete unit this week. If you need great service and price, call David @ Bates Air Conditioning

The team from Bates Heating and Air displayed remarkable expertise during our AC installation. The system works flawlessly, and I couldn't be more pleased.

Would not consider calling anyone other than Bates Hvac for A C repair. Last summer and during this long heatwave, they have saved the day. Other companies in the area do not work on or have coolant for a 20 yr old unit. Bates took the time and patience to find a solution, while handling situation affordably. When I do replace current system, they are my go to team. Their quote for a new unit was better than other two I received for a 5 ton Carrier or Trane.

I was impressed with Bates Heating and Air's professionalism and expertise during our recent AC repair. They went above and beyond to ensure our cooling system was back in top shape.

Bates Heating and Air's AC installation service exceeded my expectations. From their prompt response to the impeccable installation, I couldn't be happier with the outcome!

The temp outside was 110 deg and my AC completely quit working. I called Mr. Bates after hours at 6 pm Wednesday. He answered the phone himself and promptly came out the next morning, arriving around 9 a.m. The old AC was locked up and had to be replaced, so after 30 minutes to confirm parts, he gave me a price. He did the complete replacement within the 2 day window as promised. This kind of customer service is unheard of in Granbury. I've dealt with losers here for over 30 years, so I know.Bates AC has a great business ethic. They are reliable, courteous and much less expensive than other AC places. The techs know their trade and do a terrific job, even in this horrendous Texas heat. I'm impressed.Using any other AC company will be short changing yourself. It's Bates AC/Heat for me from now on. They're the best!

The repair guys from Bates Heating and Air were courteous and efficient during my AC installation. They took the time to explain everything and left my home spotless.

I'm grateful to Bates Heating and Air for their prompt response to my AC repair request. They diagnosed the issue accurately and had my AC up and running in no time.

I had an excellent experience with Bates Heating and Air for my AC installation. They provided clear explanations, competitive pricing, and expert installation.

Bates Heating and Air's AC replacement service exceeded my expectations. The techs were skilled, friendly, and completed the job on schedule.

I am a property manager in Granbury and have 16 units David at Bates is my go to guy he's always available and great pricing. Wouldn't use anyone else. Even saved me on having to do a replacement after one company told me we needed to replace a unit. Called Bates for a second opinion and he figured out the issue saved us thousands.

I used this company in 2022 for an indoor/outdoor, new installation. They kept me informed throughout the whole process. Yesterday my ac quit working. They cane out this morning and had it going in less than an hour. I for sure recommend this company. Great people!!

1000% recommend.... Texas heat is no joke BUT Bates Heating and Air doesn't mess around either. They showed up same day, repaired my AC and the cost was within budget. Extremely grateful I found Dave. Thank you so much!!!

They were great . Called at 8am and he was here by 9:15am .

A/C went out in the middle of the night on Friday night. At 8:00am on Saturday morning Mr. Bates not only answered the phone but was out repairing it before noon. Great work and very responsive. Excellent company.

These guys are legit ninja warriors when it comes to the HVAC game! Timely, knowledgeable and they have very reasonable/ fair pricing. I have multiple Airbnb properties and these guys are my number one go to for Hood county, hands-down. New construction and older properties, Troubleshooting and ventilation specialists and humidity experts.

This was a great experience and I will definitely be using them again. Nate’s was on time and professional take care of you quickly.

Dave and his team installed 2 new systems and repaired 2 other systems for our hotel. They were great to work with and very knowledgeable. Before recommending to replace our system they thoroughly tested them and explained the issues and cost of repair versus replacing. I have used them multiple time and very happy.

David was great. Fair price and great customer service.

Bates Heating & Air is a great company to work with. They are reliable, and offer great pricing. David has been very helpful to me. I needed a full install during the hot months and his crew worked all day to make sure I had the unit installed. I have had the opportunity to refer a friend; and I will continue to refer this company to others.

This company truly is a great company to go with. They are understanding and they help you out to the best that they can help you out. They helped me out greatly, and I could not say in words how appreciated I am of them and the repair guy, Stephen that came out. It was a great man.