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See What Our Customers Have to Say -
144 Reviews

Amber Anderson
They were great . Called at 8am and he was here by 9:15am .
Billie Phillips
My air conditioner decided to stop working and the guy that came out knew his stuff. He right away knew it was from a clogged drainline and took care of it, haven't had an issue since.
Auctioneer Jeremy Clark
A/C went out in the middle of the night on Friday night. At 8:00am on Saturday morning Mr. Bates not only answered the phone but was out repairing it before noon. Great work and very responsive. Excellent company.
Keith Parker
Their ac maintenance service pricing is affordable and the service they provide is even better.
Emily Jackson
Bates has always done an amazing job, they never let us down when we need them. They come out for any of our ac repair needs and recently did a full maintenance on our system.
Donna Dixon
Ty LeBlanc
These guys are legit ninja warriors when it comes to the HVAC game! Timely, knowledgeable and they have very reasonable/ fair pricing. I have multiple Airbnb properties and these guys are my number one go to for Hood county, hands-down. New construction and older properties, Troubleshooting and ventilation specialists and humidity experts.
Isaac Gordon
This was a great experience and I will definitely be using them again. Nate’s was on time and professional take care of you quickly.
Fred Straughn
David was great. Fair price and great customer service.
Viren Patel
Dave and his team installed 2 new systems and repaired 2 other systems for our hotel. They were great to work with and very knowledgeable. Before recommending to replace our system they thoroughly tested them and explained the issues and cost of repair versus replacing. I have used them multiple time and very happy.
Neal Huffman
Unbelievable! David Bates helped me solve a self induced configuration issue on my wifi thermostat (that was causing hot air to come out instead of cold air) and ... Get this, he helped me solve the issue without having to come to my house. I have now made Bates Heating and Air my "GO TO" hvac repair team. Thank you David for helping me resolve my issue.
Teresa Sumrall
Located in Granbury
Bates Heating & Air is a great company to work with. They are reliable, and offer great pricing. David has been very helpful to me. I needed a full install during the hot months and his crew worked all day to make sure I had the unit installed. I have had the opportunity to refer a friend; and I will continue to refer this company to others.
Cora Mullins
This company truly is a great company to go with. They are understanding and they help you out to the best that they can help you out. They helped me out greatly, and I could not say in words how appreciated I am of them and the repair guy, Stephen that came out. It was a great man.
Natasha Allen
Located in Tolar
Bates heating and Air is absolutely amazing! A gentlemen just called my friend at work who needed her a.c. looked at and she has a home warranty that was not wanting to help with financial aspects of the repair. Anyways the nice gentlemen at Bates, offered to come and take a look at it today for free! He was super nice about it and helpful! This makes me want to use them next time I need services done on my a.c.!Thanks so much! I wish I knew your name bc your boss should definitely give u a bonus lol! So if boss is reading this, it happened today 12-15-22 around 1000am!!!
Oray Balasaygun
Located in Granbury
Bates Heating & Air company was recommended to me by a neighbor who had all 3 of her HVACs replaced by them this past summer. Last September I decided to replace my 16 year old compressor, coil, and furnace and got bids from 4 companies. I decided to go with Bates because their price was the best. They expertly installed a top of the line Carrier Infinity system for me. 2 days ago a minor manufacturing defect shut down my heater well into the evening. I immediately texted David, the owner, and requested a service call. David promptly texted back and indicated they would stop by first thing in the morning. And they did. The technician was competent and quickly identified the defect as a pinched igniter wire. He spliced the wire around the pinch and got my heat come back on. He said he would order a new igniter and come back again to install it in place of the spliced igniter. I am glad I decided to go with David Bates. I should also add that I am very happy with my Infinity system. The A/C is very efficient and very quiet.
Donald Wildeboer
Located in Granbury
Our furnace quit heating on Sunday about noon. We had never had Bates service before but the name was written down as someone who was referred if we ever needed service. We called just before 8:00 am on Monday and were told we were 3rd on the list. Steven came out Monday and we were told we needed a new blower motor but it would have to be ordered. Could be in on Tuesday but for sure on Wed. On Tuesday middle of the afternoon he came with the part and installed it. We were more than happy with everything and rest assured if we need heating or A/C service again we will call Bates.
Randy Edmonson
Located in Granbury
Been visiting out of state and arrived home in a heat wave at 105 degrees. AC only ran for 20 minutes and shut off. Knowing how busy companies are and dreading the wait time we decided to call someone in the morning and spent the night under a ceiling fan. Called David at 8:00 AM who actually answered the phone and said he was in Weatherford on a couple of service calls but would be by. He arrived a short time later. David was very professional and friendly. Found the issue in minutes which was a clogged condensation line. Took some effort but he was able to clear the line and the AC is working great! We are happy we now have a trusted, fair, and honest AC company for our AC and heating needs. We highly recommend Bates Heating and Cooling!
Aimee Erickson
Thank you so much for coming out and fixing a problem in my home that another contractor created. My energy consumption has dropped to 30% of what it was. I can’t thank you enough. Fabulous company and technicians. I will never trust another company for my heating/ac. Thank you again!!!!
Eric Bonham
Great company, they got me fixed up in no time. I highly recommend, will definitely use them in future occurrences.
Denise Thompson
Bates AC showed up on a Sunday morning of the July 4th holiday weekend and fixed our AC issue immediately. He was responsive, on time and communicated effectively regarding our issue. He saved our family holiday from being cancelled! We think he’s a true American hero! Highly recommend.
Dustin Finley
Have used David for a full system install in a rental property, new outside unit in another house and if I can get him to Arlington, I’ll have him do 2 more. Great service and prices
Cynthia Keith
All I know is that David Bates has a great team and they were super fast in getting someone out here *in under 30 mins* then finding & fixing the problem. Price was good too. We are very happy with this company. Will be using them again! :)
V Mosser
Located in Granbury
Excellent service at a reasonable price. Called for a quote on Tuesday, new unit was installed on Thursday as promised. The weather was in the nineties so they even loaned me a window unit until install was completed. I would definitely recommend them
Larry Cordell
Whole system replaced and they were great , they will be my go to from now on
William Wolfe
Bates heating and air came out to replace one of my HVAC units it was a tough one to replace going through what I would consider a mouse hole in the ceiling they had to take the complete unit apart to get it up in the hole and put it back together once up in the attic. They did it without complaining and did a professional job there was a slight hiccup after the install so I called David Bates the owner and spoke with him and at 8am the next morning his service technician was out to take care of the problems and he was right behind him 30 minutes later to make sure everything was done right. The problem was so minor that I normally wouldn’t mention it but it was just the fact that he was out so quick and so concerned it made me want to relay this quality to all those who are considering using him if he doesn’t do it right or if there is a hiccup he takes care of it and makes it perfect without delay . I just want to thank David and all of his crew for doing a professional and awesome job Thank you!! Bill Wolfe
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