Serving Benbrook and beyond Air Conditioning Company Benbrook

When Service Still Means Something Apr 1, 2026

When Service Still Means Something – Bates Heating and Air Sets the Standard I want to take a moment to recognize what true customer service looks like, because unfortunately it has become rare. Bates Heating and Air in Granbury proved to me that it still exists. When I called them, I was convinced my pipes had frozen and I was facing a major problem. They responded promptly and professionally. After diagnosing the issue, I was told I would likely need a new coil. Instead of just selling me the repair, they did something that speaks volumes about their integrity — they called the distributor to check the warranty first. That one extra step saved me a significant amount of money. The unit was still covered. They then quoted a very fair labor price, explained everything clearly, and made sure we would be protected as the Texas heat approaches. They even told me if the freon ever dropped, to call them and they would come right back. No runaround. No fine print. Just confidence in their work. Today Andy and Donny arrived with the replacement coil. Within about an hour, everything was installed and running perfectly. What impressed me most wasn't just their technical skill — it was their attitude. Professional. Respectful. Efficient. Positive. The kind of people you actually feel comfortable having in your home. What makes this even more meaningful is something they did not know: I am currently battling cancer. Yet they treated me with a level of kindness, patience, and professionalism that genuinely made a difficult time a little easier. That kind of character cannot be faked. I have been in business long enough to know the difference between companies that just do a job and companies that build trust. Bates Heating and Air is the latter. I could call twenty HVAC companies in the Granbury area and I doubt any would leave me feeling as confident and well-taken-care-of as this team did. They didn’t just fix our system — they earned a customer for life. If you want honesty, skill, fairness, and old-school customer service that still believes reputation matters, Bates Heating and Air is the company you call. This is how business should still be done.

David Bruce

I highly recommend this company Feb 13, 2026

Both my AC units went down at the same time. Thank goodness it wasn’t 100 degrees weather. Adam came out the same day I called. He was very thorough with his service diagnostics. He checked everything out and found what was wrong. He checked to see if parts were still under warranty. Luckily it was! He even showed me what part and where it was leaking, and explained to me what was needed for the repair. He ordered the parts, and 2 days later both systems were fixed and up and running. I highly recommend this company. Thank you.

gayla henderson

Very satisfied with their service Jan 7, 2026

Bates Heating and Air came out to get an AC unit up and running. I called in the morning and they were there early afternoon. The HVAC technician was friendly and professional. I was VERY satisfied with their service.

Mark Wright

Highly recommend Bates Heating & Air Nov 13, 2025

I’ve used Bates multiple times now and have been pleased on all occasions! Back in May, our A/C stopped working. They had someone over here within a few hours, found the issue quickly (capacitor), and replaced it. This week, I noticed both of my thermostats were off as well as our entire HVAC system. I could not get it to come back on, so I called Bates. Again, they had someone over here within a few hours. Adam quickly found the issue, fixed it, and was on his way. Both Adam and the entire Bates team are friendly, quick, and knowledgeable. I highly recommend them!

Eliza Goldsberry

Prompt Appointment and Good Job Oct 8, 2025

Was prompt for appointment. Did a good job and fixed my AC compressor.

Daniel Reid

Good service; Craig fixed my unit Oct 3, 2025

Good service; Craig fixed my unit in less than 30 minutes, thanks man.

J